The 3 R’s of a Stress-Free Sleep: Risk-Free Trial, Refund & Return Policies
At Winkzzz we know that a new purchase can be stressful, that is why we offer a Sleep Easy Trial and a fair return policy! We want everyone to experience the comfort of a Winkzzz slumber so we make trying something new easy!
30 Night Sleep Easy Trial
This one is simple. Try our pillow for 30 nights and if you are not satisfied contact customer care and arrange to return it! That's how confident we are that you will LOVE your new Winkzzz pillow and your quality of sleep.
Refunds are covered by our Sleep Easy Trial. You have 30 nights to request a pillow refund and return the pillow. If your pillow has a manufacturer’s defect then it is covered under our 1 Year Warranty Plan. To learn more visit our Warranty Page. Shipping charges will not be incurred by Winkzzz.
If you need to return a pillow and are requesting a refund you have 30 nights to do so as per our Sleep Easy Trial above and will be fully refunded the cost of the pillow. If you are returning a pillow due to a manufacturer's defect then you are covered under our 1 Year Warranty Plan. Shipping charges will not be incurred by Winkzzz.
If you submitted incorrect measurements for your pillow and need to request an exchange, please contact us and we will arrange to get the correct measurements and send you a new pillow.
If you choose a pillow size, density, or infusion that goes against our results from the "Perfect Pillow Recommendation" the 30 Night Sleep Easy Trial can not be honoured. Due to the intimate nature of pillowcases & sleep masks they are not eligible for a refund. If there is a manufacturer defect, the pillowcase may be exchanged at the discretion of Winkzzz Customer Care.